01
Forgotten wallet password
You have the file, app or backup but cannot remember the password that unlocks it.
Recovery cases
What can be recovered in each type of lost wallet access.
Choose your case
Nine situations, nine different technical paths.
If your situation combines more than one case (for example, a corrupted file that also asks for a password), start with the page that best describes the first obstacle.
04
Bitcoin Core wallet.dat
File with a forgotten password, corrupted or from an old Bitcoin Core version.
Security and confidentiality
Your data is treated as the most sensitive asset in the process.
We minimize data collection for every case. Recovery attempts are performed offline on equipment controlled by Vault, with access restricted to the specialists responsible.
Never send a seed phrase, private key or password to someone who contacts you without your request. Always verify Vault Recovery's official channels.
01
No secrets are requested in the initial form.
02
Work begins only after identity, ownership or legal authority is verified.
03
We request only the material required for the specific case.
04
Recovery attempts take place in a controlled offline environment.
05
You participate in moving the assets to a new wallet under your control.
06
Sensitive files and data are permanently deleted after the case is concluded.
Free assessment
Find out whether your case has a viable recovery path.
Schedule a confidential conversation lasting 30 minutes with a technical specialist. Learn about initial viability and next steps without submitting sensitive information.
Free assessment · English or Portuguese · Remote service or selected cases in person
Step 1 of 3
Initial case assessment
Share only what is necessary so we can direct the conversation to the right specialist.
Never enter a seed phrase, password, passphrase, private key, or sensitive file in this form.